Cuan88 Privacy Policy

Introduction

This Privacy Policy applies to personal information processed through cuan88.lat and the services made available under the Cuan88 brand. It covers visitors, registered players, former account holders, and individuals who contact Cuan88 support. It also applies when a player accesses live casino games, slots, instant games, or sports markets such as EPL, Liga Super Malaysia, football, and UFC.

Cuan88 recognises that gaming information may be sensitive. Account balances, deposits, withdrawals, wager history, responsible gambling settings, and KYC records are therefore handled under controlled procedures. This policy describes the categories of data involved and the safeguards Cuan88 uses. It does not replace any rights or obligations imposed by applicable law, including relevant Malaysian data protection requirements.

Scope and Definitions

In this policy, “personal information” means information that identifies an individual or can reasonably be linked to an identifiable individual. “Processing” includes collecting, recording, organising, storing, reviewing, using, disclosing, restricting, or deleting information. “Services” refers to the website, account tools, games, payment functions, security systems, and customer support operated for Cuan88 users.

Aggregated or anonymised information that cannot reasonably identify a person is not treated as personal information. Cuan88 may use such information to study platform performance, game popularity, payment reliability, and general trends among users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations without identifying individual players.

Information We Collect

Cuan88 may collect the following categories of information where necessary:

• Registration information: full name, date of birth, username, residential address, email address, mobile number, and account credentials.
• Identity verification information: an approved identity document, proof of address, a verification selfie, document status, and the outcome of compliance checks.
• Payment information: transaction references, deposit and withdrawal amounts, selected payment channel, bank or e-wallet account holder name, and limited payment identifiers.
• Gaming information: games opened, wagers, wins, losses, sports selections, bonus use, VIP activity, and session history.
• Technical information: IP address, device type, browser, operating system, language, login timestamps, approximate location, and security events.
• Support information: messages sent to Cuan88, complaint records, account notes, and documents voluntarily supplied when resolving a request.
• Responsible gambling information: deposit limits, cooling-off periods, self-exclusion records, affordability indicators, and related support interactions.

How Cuan88 Uses Personal Information

Cuan88 processes personal information for defined operational and protective purposes, including to:

• Create, maintain, authenticate, and secure a Cuan88 account.
• Confirm that a player is aged 21 or above and verify identity before permitting relevant account functions.
• Process deposits and withdrawals through supported channels such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong.
• Record wagers, settle game results, administer eligible bonuses, and calculate VIP status.
• Detect account takeover, multiple accounts, bonus abuse, fraud, money laundering indicators, and unusual transactions.
• Provide Cuan88 customer support, investigate complaints, and resolve payment or gameplay disputes.
• Apply deposit limits, cooling-off periods, and self-exclusion requests.
• Maintain website stability, diagnose technical faults, and improve accessibility on mobile and desktop devices.
• Meet record-keeping, legal, regulatory, audit, and dispute-resolution obligations.

Cuan88 does not sell personal information. Where marketing messages are offered, users will receive a suitable method to manage their preferences. Security, legal, account, and responsible gambling notices may still be delivered when necessary because they are service communications rather than promotional messages.

Basis for Processing

Depending on the nature of the information and applicable requirements, Cuan88 may process data because it is necessary to perform the agreement with a user, comply with a legal obligation, protect legitimate business and security interests, safeguard a person’s vital interests, establish or defend legal claims, or act upon valid consent.

Legitimate interests relied upon by Cuan88 may include preventing fraud, securing player funds, maintaining game integrity, improving platform reliability, handling complaints, protecting vulnerable users, and keeping appropriate business records. Cuan88 considers whether those interests are proportionate and whether a user’s privacy rights require additional safeguards.

When Information May Be Shared

Cuan88 limits disclosure to circumstances where access is reasonably necessary. Information may be provided to payment processors, banks, identity verification providers, security and fraud-prevention services, hosting and technical support providers, professional advisers, auditors, or game service providers. Each recipient receives only the information required for its assigned function.

Cuan88 may also disclose information where required by law, a valid legal process, an authorised regulator, or a competent authority. Disclosure may occur to investigate fraud, money laundering, threats to account security, suspected underage use, or conduct that breaches the Cuan88 Terms & Conditions. If ownership or operational control of Cuan88 changes, relevant records may be transferred subject to appropriate confidentiality and data protection arrangements.

Payments, Withdrawals, and KYC Records

MYR transactions require accurate records so that deposits and withdrawals can be matched to the correct Cuan88 account. Cuan88 may receive transaction confirmations from local banks, FPX, DuitNow, or supported e-wallet providers. Full card credentials or online banking passwords should never be sent to Cuan88 support.

KYC is used to verify identity, enforce the 21+ requirement, prevent unauthorised withdrawals, and identify suspicious financial activity. Documents commonly requested may include a valid Malaysian identity document or passport, proof of address dated within the previous three months, and a selfie holding the identity document. Additional evidence may be requested where names, addresses, ownership details, or transaction activity do not match.

Cuan88 restricts internal access to KYC and payment records according to job responsibilities. Verification information may be retained after an account closes where this is necessary for anti-fraud controls, legal claims, audit requirements, responsible gambling enforcement, or applicable record-keeping duties.

Cookies and Similar Technologies

Cuan88 may use cookies and similar local storage technologies to keep users signed in, remember language and display choices, protect sessions, balance website traffic, measure performance, and detect suspicious activity. Some cookies are essential for account and security functions; disabling them may prevent parts of Cuan88 from operating correctly.

Where preference or analytics controls are available, users may manage non-essential technologies through those controls or their browser settings. Browser deletion may remove saved choices and require a user to authenticate again. Cuan88 does not use cookies to bypass a user’s security settings or gain access to unrelated files stored on a device.

Data Security

Cuan88 uses layered administrative, organisational, and technical controls intended to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure. Measures may include encrypted transmission, access controls, authentication safeguards, monitoring, backups, internal confidentiality procedures, and periodic review of security events.

No internet service can guarantee absolute security. Users must protect their Cuan88 password, avoid reusing credentials from other websites, sign out on shared devices, and notify support if they notice an unfamiliar login or transaction. Cuan88 will investigate credible security reports and take reasonable containment, recovery, and notification measures where required.

Data Retention and Deletion

Cuan88 retains information for no longer than reasonably necessary for the purpose for which it was collected, subject to legal, financial, security, dispute, and responsible gambling requirements. Retention periods vary according to the record type. Basic account records, transaction histories, KYC evidence, complaint files, and self-exclusion records may therefore be retained for different periods.

When information is no longer required, Cuan88 will delete, anonymise, or securely isolate it in accordance with appropriate procedures. A deletion request does not require Cuan88 to remove records that must be kept to comply with law, complete an investigation, prevent fraud, enforce self-exclusion, resolve a dispute, or establish and defend legal rights.

User Rights and Requests

Subject to applicable law and relevant exemptions, a user may ask Cuan88 to provide access to personal information, correct incomplete or inaccurate records, explain processing activities, limit particular uses, withdraw consent where consent is the relevant basis, or delete information that is no longer required.

To protect accounts, Cuan88 may require identity verification before completing a privacy request. A request should clearly state the user’s registered details, the right being exercised, and the information concerned. Cuan88 will respond within a reasonable period and explain if a request cannot be fulfilled in whole or in part.

Accuracy of account details

Users are responsible for keeping their Cuan88 profile current. A changed mobile number, residential address, or payment account holder name should be reported promptly. Cuan88 may request supporting evidence before changing verified information, particularly where the change could affect withdrawals or account security.

Responsible Gambling Information

Cuan88 may review deposit patterns, playing duration, net losses, repeated limit changes, declined payments, support interactions, and other account indicators to identify possible gambling-related risk. Such review supports safer gambling measures and does not guarantee that every risk will be detected.

Where appropriate, Cuan88 may display reminders, request an affordability discussion, recommend a cooling-off period, restrict promotional communication, impose an account limitation, or apply self-exclusion. Self-exclusion records may be retained even after other data is removed because Cuan88 must be able to prevent an excluded person from opening or using another account.

Further information about deposit limits, budgeting, cooling-off periods, and self-exclusion is available on the Responsible Gambling page. Cuan88 services are for adults aged 21 and above only.

International Processing

Some technology, verification, payment, security, or game service providers supporting Cuan88 may process information outside Malaysia. Privacy and data protection standards can differ between jurisdictions. Where an international transfer occurs, Cuan88 seeks to use contractual, organisational, and technical safeguards appropriate to the information and the circumstances of the transfer.

Cuan88 does not authorise an overseas recipient to use transferred information for unrelated independent marketing. Information shared for platform operations must remain limited to the relevant service, security, compliance, or legal purpose.

Age Restriction and Underage Data

Cuan88 is a gambling platform intended exclusively for individuals aged 21 and above. Cuan88 does not knowingly permit an individual below that age to register, deposit, or wager. Age and identity checks may be conducted during account registration, KYC verification, withdrawal review, or at any other reasonable stage.

If Cuan88 identifies an underage account, access may be suspended immediately while the matter is investigated. Personal information associated with that account may be retained where necessary to prevent repeat registration, protect funds, document the incident, or comply with legal duties.

Changes to This Privacy Policy

Cuan88 may revise this Privacy Policy when services, technology, data practices, legal requirements, or security arrangements change. The updated version will be published on this page with a revised effective date. Material changes may also be communicated through an account notice or another reasonable channel.

Users should review this page periodically. Continued use of Cuan88 after an updated policy takes effect constitutes acknowledgement of the revised notice, but it does not replace consent where applicable law requires Cuan88 to obtain consent separately.

Contact Us

Questions, corrections, complaints, and privacy rights requests may be sent to the Cuan88 support team. Live chat is available from the account dashboard. The website email is displayed below as plain text:

Email: [email protected]

Please include enough information for Cuan88 to locate the relevant account and understand the request, but do not include a password, online banking credential, one-time password, or unnecessary identity document in the initial message. Additional verification may be requested through a secure channel.